Setup Guides:

[Chromecast Setup ONLY]

[Firestick Setup ONLY]

[Apple App Setup ONLY]

[Kraken Crypto App Setup ONLY]

[Connect VPN]

[WEEKLY Maintenance] (VERY Important)

[Troubleshooting]

[Install Downloader App on Android Box]

[Best Setup]

READ THIS AS MOST IMPORTANT

Netflix etc working IS NOT a good test for your Internet provider and your Internet speeds, also internet speed is matterless if its above 10mbps download so have a look at the most common issues people have had in Troubleshooting and what was recommended to fix the issues.
New Routers (5g) do not travel well through walls, celings & floors, Devices NEED to be in the same room as the router, If not possible get wifi extenders or setup a mesh wifi network.

Test Your Speed
Connect phone to wifi you are going to use
click Fast.com
If speed is 10mbps or greater for at least 3 turns then its fine
NOTE: Internet Providers Block as Its the law and intenet connections slow in the evenings especially if using sim routers.

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Device and Apps Install Instructions
Recommended Devices:
  • Amazon Firestick
  • A Google Chromecast 2020 with Google TV (the white one)
  • Android TV (A Smart TV with Google PlayStore on it (NOT Google Movies & TV)
  • An Android TV Box
You will also need the FREE Downloader App

Install the FREE Downloader App OR
Click https://troypoint.com/downloader/ and follow instructions based on your device (Instructions include Pictures)

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To Install Service Apps

FIRST Open the Downloader app on your device
If you DONT have the Downloader app installed yet Click Here and install it.
Second Put in Your Selected App Code OR Url in the url box in Downloader app and select Go
When your choosen App Downloads just install and Open It

Downloader App Codes
For Skyglass 2023 Put code 933732 (Recommended App)
SkySmarters 2023 Put Code 402872 (Older Devices)
For Purple V9 App Put Code 383761 (Older Devices)
For XCIPTV 403 App Put code 53964 (For OLD DEVICES)

Downloader Urls
**For Skyglass 2023 url is https://tinyurl.com/5datc7x5 (App for NEW DEVICES)
For SkySmarters url is https://tinyurl.com/mu2m7zf8
For XCIPTV 403 App url is http://tinyurl.com/mmtkr32z (App for OLD DEVICES)

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Install Downloader App on Android TV Box

Click https://troypoint.com/install-downloader-android-tv-box/ for Instructions
OR
1. Go into Settings and turn on Unknown Sources for Chrome Browser or any browser that you are using to download with.
2. Open Chrome Browser and type the following URL into the address bar troypoint.com/dl
3. You will notice that the APK install file will download to your device.
4. Open the File Explorer on your system, go to Download folder, and click the Downloader APK file to install it.
5. You may be prompted to allow Unknown Sources for each app that can install and you should do this for each one.
Done [Install Service App]

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Connect VPN Skyglass 2023

VPN Recommended as Internet providers Block or Slow connections to servers as by LAW they supposed to.
Open Skyglass 2023
Select VPN
Tick Automatic
Tick Autoconnect
Select Connect
Agree or OK Anything Asked.

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Adding External Player to Skyglass App

VPN Recommended as Internet providers Block or Slow connections to servers as by LAW they supposed to.

Go to the device APPStore
Search for The Player you want (VLC Player recommended)
Download and Install it
Open SkyGlass App
Select Settings
Select External Player
Select Add External Player
Add the player You downloaded earlier
Go back to Skyglass Settings and select Player Selection.
Set Movies, Series & Catchup to the Player you downloaded

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Some Trouble Shooting

VPN Recommended as Internet providers Block or Slow connections to servers as by LAW they supposed to.

Green Screen on Channels?
Answer: Mostly happens on the very old Red App, Do the WEEKLY Maintenance and if no better follow instructions and install a newer app.

ALL Channels Blank?
Again Start by doing WEEKLY Maintenance and if no better make sure you are using the LATEST app and use the FREE VPN as Internet providers DO block as they are supposed to by law, If still no better Make sure that Device and Router is in the SAME room as new 5g routers DO NOT send signal well through Walls, Floors or ceilings, USE Wifi extenders to get more stable internet into rooms where the device is.

ALL Channels Buffering?
Do the same as explained in "All Channels Blank" above

Netflix etc work so its not my Internet?
Netflix etc working does not mean that your internet is NOT to blame, Internet Providers Block, Its the Law so again do the same as explained in "All Channels Blank" above, using VPN VERY Important here

My Device is over 2yrs old?
Simple, Get a NEW Device, Tech moves on, we all loved the old nokia phones but they would never do what the one you have now does, Its the same with all devices, Every 2 years buy a new one, They €50 or less, worth the money.

Whats the Best Setup?
My Setup is as follows & with NO Issues:
Fibre Internet with wifi extenders in each room there is a device
Google Chromecast with Google TV 2020 (the white one)
Latest Skyglass app WITH VPN Connected
External Player for Catchup, for Movies & for Series on the app set to Nova Player
I do WEEKLY Maintenance EVERY week at the very least.

My device is slow?
Could be memory is full so uninstall apps to free up space
How to uninstall apps on a firestick Click HERE
How to uninstall apps on an Android Click HERE

How do I reset the App?
You can clear the app data and it will bring the app back to the day you installed it
How to Clear app Data on a firestick Click HERE
How to Clear app Data on an Android Click HERE

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WEEKLY Maintenance & BEST PRACTICE (MOST IMPORTANT) Fixes 99% of issues

VPN Recommended as Internet providers Block or Slow connections to servers as by LAW they supposed to.

FOLLOW THIS EXACTLY, if you dont, its pointless

1st PLUG OUT OR Switch OFF The WIFI Router
2nd PLUG OUT Any WIFI Extenders you have
3rd PLUG OUT The Device from the Power
THEN DO THE FOLLOWING
1st Plug In the Router to the power and WAIT for internet to FULLY return working
2nd Plug In any wifi extenders starting at the closest to the wifi router and WAIT for the Internet to FULLY return on EACH extender, if any
3rd Plug in the Device and wait for it to BOOT up.

The ABOVE is the FIRST THING you SHOULD do BEFORE you seek ANY help

BEST PRACTICE - PLUG OUT or POWER DOWN the Device EVERY NIGHT
BEST PRACTICE - Device in the SAME room as the router, Use wifi extenders if not.
BEST PRACTICE - Replace Device if older than 2yrs

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Uninstall Apps on a Firestick


Press House button on Remote
Press and hold Microphone button and say Settings
Select Applications
Select Manage installed applications
Scroll down apps list and select the app you are uninstalling
Select Uninstall and agree to anything it asks

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Uninstall Apps on an Android


Scroll to Device Settings App or Settings Cog
Select Apps
Scroll down apps list and select the app you are uninstalling
Select Uninstall and agree to anything it asks

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Clear App Data on a Firestick


Press House button on Remote
Press and hold Microphone button and say Settings
Select Applications
Select Manage installed applications
Scroll down apps list and select the app you want
Select Clear Data
Select Clear Data Again
App is now the same as when you 1st installed it

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Clear App Data on Android


Scroll to Device Settings App or Settings Cog
Select Apps
Scroll down apps list and select the app you want
Select Storage and select Clear Data
App is now the same as when you 1st installed it

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